Stay at home if ill
Please stay at home if you have any symptoms of flu. If you feel yourself sick, stay at home and contact via phone the city theatre ticket office (tel. 014 266 0110) to change or return your ticket. You can change or return your concert ticket without refund on the day before the concert at the latest.
You can buy concert tickets from the Lippupiste web store. If you prefer buying tickets from the city theatre ticket office, we recommend paying by card. Please keep your contact information updated so that we can contact you if possible coronavirus exposure happens.
Arrive on time
The doors to the concert hall will be opened 20 minutes before the concert begins to avoid any rush. The members of the audience are seated with a 1-2 metres safety distance. Altogether, we have 151 seats in the concert hall in the theatre.
Please note that it is not allowed to change the seat on your own. It is important that you take the seat that is marked on your ticket. Leaving the concert hall is done row by row as instructed by the staff.
Due to the safety arrangements, entering and moving in the theatre might take more time than normally. Thus, please reserve enough time for arriving at the concert.
The tickets will be checked exceptionally already downstairs when entering the stairs.
Remember the safety distance
Please keep a sufficient safety distance to other customers. Pay special attention to safety distances when queueing in the concert hall and toilets.
The cloakroom fee
The cloakroom fee is included in the concert ticket fee from now on. Thus, you can leave your coat to the cloakroom free of charge. If you prefer, you may also take your coat to the concert hall, apart from big bags and backpacks.
Please notify that the seat number in your ticket shows also your cloakroom place. Therefore, keep your ticket with you during the whole concert evening.
You can buy the concert program only by exact change (2 €) or by card. We do not handle any cash money. There won’t be also any recording sale during the autumn.
Take care of hygiene
You will find hand sanitizer dispensers at many spots in the theatre. Washing your hands with soap and water is also possible in all toilets. The cleaning has been intensified, and between the evening concerts the surfaces will be disinfected.
We follow the official recommendation related to face masks. You can use your own face mask in the concert, if you feel so.
If you want to enjoy refreshments before the concert, you have to order the service beforehand at Sodexo web store. The service will be set ready to the table, and table number will be sent to you beforehand by email. You cannot buy any coffee or refreshments on the spot.
After concert, you are not able to enjoy refreshments in the theatre.
Have an enjoyable concert evening!
These instructions are valid until further notice.