Safety instructions in the concerts
Warmly welcome to our concerts in autumn 2021! Please acquaint yourself with our safety instructions before arriving at concerts.
Stay at home if ill
Please stay at home if you have any symptoms of flu. If you feel yourself sick, stay at home and contact via phone the city theatre ticket office (tel. 014 266 0110) to change your ticket. You can change your concert ticket exceptionally even on the concert day.
You can buy concert tickets from the Lippupiste web store. If you prefer buying tickets from the city theatre ticket office, we recommend paying by card. Please keep your contact information updated so that we can contact you if possible coronavirus exposure happens.
Arrive on time
The doors to the concert hall will be opened 20 minutes before the concert begins to avoid any rush. The members of the audience can be seated with safety distance between companies.
Please note that we use unnumbered places during the autumn season 2021. Leaving the concert hall is done row by row as instructed by the staff.
Due to the safety arrangements, entering and moving in the theatre might take more time than normally. Thus, please reserve enough time for arriving at the concert.
The tickets will be checked exceptionally already downstairs when entering the stairs.
Remember the safety distance
Please keep a sufficient safety distance to other customers. Pay special attention to safety distances when queueing in the concert hall and toilets.
The lobby service fee
The lobby service fee is included in the concert ticket fee from now on.
You can buy the concert program with exact change (2 €) or by card. We sale records in the concerts at Jyväskylä City Theatre. We recommend paying by card.
Take care of hygiene
You will find hand sanitizer dispensers at many spots in the theatre. Washing your hands with soap and water is also possible in all toilets. The cleaning has been intensified.
We follow the official recommendation related to face masks. We recommend using a mask in the concerts. You can also buy a dispensable mask from the theatre ticket office, the price is 1 €.
If you want to enjoy refreshments before the concert or during the interval, we recommend to order the service beforehand at Sodexo web store. The service will be set ready to the table, and table number will be sent to you beforehand by email. After concert, you are not able to enjoy refreshments in the theatre.
Have an enjoyable concert evening!
These instructions are valid until further notice.